Credits & Billing

UpServe uses a single unit — credits — for everything you pay for. AI model responses, browser and computer automation, image generation, and other actions all draw from your credit balance, which you can monitor inside the app.

This page covers (1) what a credit is, (2) what spends it, and (3) where to check your balance, top up, or manage your subscription.

What is a credit?

A credit is UpServe’s single usage unit. Instead of thinking about tokens, calls, or bytes, you only need to think about credits.

• All usage — model responses, tool runs — is computed internally and converted to credits before being deducted.
• Credits are spent in two priority groups: subscription and weekly credits are spent first, then top-up and admin-granted credits. Within each group, credits closest to expiration are used first; credits with no expiration date are always last.
• When your balance reaches zero, your agents can’t start new work. You can either top up or upgrade your subscription to keep going.

What spends credits?

Two kinds of activity consume credits.

1. AI model responses

Every time an agent answers you or decides its next step, it calls a model. This is the most common source of spending.

• The same question can cost very different amounts depending on whether the agent uses a cheap or a premium model.
• Longer conversations carry more context with each reply, so each response costs a bit more as a thread grows.

2. Tool execution infrastructure

When an agent doesn’t just “talk” but actually acts, it runs tools. Some tools use external resources, which are billed separately on top of the model call.

• Computer use / browser automation: runs inside a dedicated virtual machine. You’re billed for the time it stays active.
• Image generation: charged based on resolution and the number of images produced or edited.
• Web search: a small charge applies for each call to the external search provider.

In your transaction history, model responses and image generation appear as “Usage,” while spend that uses external infrastructure — computer use, browser, web search — appears as “Infra,” so you can tell them apart.

Checking your balance

Your balance and history live under Settings → Credits.

1. Click your profile icon at the top right.
2. Go to Settings → Credits (or open /settings/credits directly).
3. You’ll see two tabs:
   • Overview — current balance and this month’s usage at a glance.
   • History — every credit event (grants, usage, refunds, expirations).

The history tab shows which agent ran which model and how much it spent, line by line. It’s the fastest way to find an agent that’s burning more than expected.

Top-ups and subscriptions

Top-up — buy extra credits in a single one-off purchase.

• Use the Top Up button on the Overview tab of Settings → Credits.
• Top-ups are available only to Starter and Pro subscribers. On the Free plan, you’ll need to upgrade first.
• Minimum purchase is 5 credits ($25), at $5 per credit.
• Top-ups are processed via web checkout (LemonSqueezy) only. You cannot top up through the Apple or Google Play in-app purchase systems.
• Credits purchased via top-up stay valid for one year from the purchase date.

Free plan weekly credits — Free plan users receive 1 credit automatically each week. Unused credits expire 7 days after they were granted.

Payment providers — Web purchases are processed via LemonSqueezy; iOS app subscriptions use Apple payments; Android app subscriptions use Google Play. Because cancellation and payment-method update steps differ between providers, manage your subscription through whichever channel you originally signed up with.

Subscription — receive a fixed amount of credits each billing cycle, automatically.

• Compare and switch plans under Settings → Subscription (/settings/subscription).
• You can pick monthly or yearly billing. Yearly billing saves up to about 15% (Starter ~13%, Pro ~15%).
• Credits included per plan: Starter — 6 credits/month, Pro — 15 credits/month.
• With a yearly plan, you pay once but credits are delivered monthly, the same number each month.
• When you upgrade, new credits are granted immediately and renew on each billing date.
• When you downgrade or cancel, the change takes effect at the end of your current billing period. You keep full access until then.
• If your subscription is through Apple or Google Play, cancellation must be done in that store’s subscription settings — the cancel button in the web app will be unavailable.

For per-plan credit amounts and feature comparisons, the Subscription page is always the most accurate source.

Credit notifications

UpServe sends the following notifications related to credits. You can toggle them under Settings → Notifications (/settings/notifications).

The monthly budget is something you set on Settings → Credits → Overview. The default is 5 credits. It’s a soft line — when you cross it, you get one notification. It does not stop your agents from running.

Advanced

You don’t need anything below for normal use. Read on only if you want to fine-tune cost or understand expiration in detail.

Rough cost differences between models

UpServe charges different rates per model. Exact pricing changes with each model provider, so the table below is meant only as a relative guide for decision making.

Useful rules of thumb:

• For the same work, Premium typically spends 10–30× more credits than Cheap.
• Standard usually spends 2–5× more than Cheap.
• Long-running conversations grow the input size each turn, which scales the per-reply cost accordingly.

If you’re cost-sensitive — for example, an agent on a daily schedule or bulk summarization — prefer Cheap or Standard tiers.

Expiration policy

Credits expire differently depending on where they came from.

• Free plan weekly credits: expire 7 days after they were granted. When the next weekly grant arrives, anything left from the previous week is auto-expired.
• Subscription credits: when a new billing cycle starts, leftover credits from the previous cycle expire. In other words, subscription credits do not roll over.
• Top-up credits: valid for one year from the purchase date.

Expired credits show up in your history as “Expired.” Credits that have already been used are not affected.

When credits are spent, this is the order:

1. Subscription and weekly group first — this includes monthly credits from your subscription plan and weekly credits on the Free plan. Within this group, credits closest to expiration are used first.
2. Top-up and admin-granted group next — credits you purchased or that were granted by an admin. Within this group, earliest expiration first; credits with no expiration date are used last.

Because of this, subscribers will burn through the current month’s subscription credits before any purchased top-ups start to drop.

Auto-renewal and auto top-up

• Subscription auto-renewal: active subscriptions renew automatically on each billing date. The new grant lands at the same moment that last cycle’s subscription credits expire immediately.
• Auto top-up: UpServe does not currently offer automatic top-ups when your balance falls below a threshold. Top-ups happen only when you press the Top Up button.
• Payment failures: if a renewal payment fails, your payment provider (LemonSqueezy, Apple, or Google) automatically retries on its own schedule. If all retries fail, you’ll see a prompt to update your payment method. Without an update, the plan drops to Free at the end of the current period.
• Cancellation: cancelling a subscription leaves your plan and remaining credits active until the end of the current billing period. After that, the account drops to Free automatically.