For existing AI employee and team users
This page is for people who used to hire AI employees or build teams. Your personal space has moved to the new work screen. Here is what changed and where your old things are.
At a glance
| Before | Now |
|---|---|
| Hire and manage AI employees on Home (the office) | Say what you need on Home and an AI team takes it (Get started with work) |
| Employees & teams, Skills and Templates in the top menu | Gone from the menu. Pick skills per work in Assigned AI settings |
| A 1:1 chat per AI employee, team chats | In the new work, each work has one team chat |
| Old recurring schedules, heartbeats, sensors, team autonomy | The old automatic runs in your personal space have stopped (some accounts are told separately) |
| Past conversations | Readable under Past conversations |
| Organization (business) work | The existing organization screens and portal, unchanged |
The new menu in your personal space
- Home: the first screen, where you say what you need.
- Work: has My work and Browse work. New tasks are written on Home.
- Old addresses for the office, the skills list and the templates list take you to the My work list.
- Old addresses for an employee or team send you to the right place: the work screen, an organization screen, or past conversations.
What stopped running
Things that your old employees and teams ran on their own in your personal space have stopped. Some accounts are told separately because of work that was still in progress.
- Recurring schedules
- Heartbeats (the self-wake checks)
- Sensors (the condition watching)
- Team autonomy
Stopped does not mean deleted. Your employees, conversations and files are kept, and only the automatic running stopped. Mail sent to a stopped employee’s address is kept but gets no automatic reply.
Questions and approvals that were already open can still be answered or stopped as before.
Reading past conversations
Open Past conversations from the profile menu to read conversations and files from before the move to work.
- It is read-only. Start new tasks on Home.
- If a request was still in progress, you can answer it or stop the request.
- Old conversations are not copied into your new work teams.
Moving skills and material to the new work
Skills and material attached to your old employees aren’t moved to the new work automatically. If you want them moved, ask. On request, we review and move them case by case. Send your request with Report an issue under the ? button at the top of the screen (on a narrow screen, in the profile menu). Tell us which employee or team you want moved.
To add skills to a new work, see Your AI team.
Organization (business) work is unchanged
Even if you belong to an organization, your personal space uses the new work screen. Your company’s work is not changed. Open the existing organization screens from (organization name) organization workspace in the profile menu. Teams run through a work portal send you to the portal.
When it changed
Since October 2026, personal spaces use the new work screen.
The work screen doesn’t show in the mobile app
If the app is an old version, the work screen doesn’t show and you see “Start new requests from the work screen.” Update the app, or open UpServe on the web (upserve.app).
Advanced
You don’t need this section for everyday use. Read it only if you want to know how your old employees and conversations are kept.
- Old employees are not deleted. Only new input and automatic runs are blocked.
- Questions and approvals that were still open are kept as they were.
- Moving skills and material is reviewed case by case when you ask.